This is an example incident

Wed, 01 Mar 2023 02:43:22 +0000

Mar 1, 02:43 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.

Mar 1, 02:33 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Mar 1, 02:39 UTC
Identified - As you continue to work through the incident, update your customers frequently.

Mar 1, 03:09 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.